Refund and Returns Policy

Refund and Return Policy

Effective Date: 01-01-2024

At The Food Eaters, we strive to ensure your satisfaction with our products and services. This Refund and Return Policy outlines the terms under which you can request refunds or returns for purchases made through magazine.thefoodeaters.com.

Eligibility for Refunds

Digital Subscriptions

Non-Refundable: All digital subscription purchases are final and non-refundable due to the nature of the product.
Technical Issues: If you experience issues accessing your digital subscription, please contact our support team for assistance.

Print Subscriptions

Refunds for print subscriptions will only be issued if:
- You cancel your subscription within 7 days of purchase and have not received any printed editions.
- There are delivery issues, such as undelivered magazines, for which we are at fault.

Merchandise

Eligible merchandise can be returned within 15 days of delivery, provided it is unused, undamaged, and in its original packaging.

Return Process for Merchandise

Initiate a Return: Contact us at returns@thefoodeaters.com with your order number and reason for the return.
Return Shipping: You are responsible for the cost of return shipping unless the item was defective or incorrect.
Inspection and Refund: Once we receive the item and confirm its condition, a refund or replacement will be processed within 7-10 business days.

Refund Process

Refund Method: Approved refunds will be issued via the original payment method used at the time of purchase.
Processing Time: Refunds may take up to 7-14 business days to reflect in your account, depending on your payment provider.

Non-Refundable Items

Digital subscriptions and digital products
Limited-edition merchandise (unless defective or damaged)
Products purchased on sale or as part of promotional offers

Cancellations

Digital Subscriptions: You may cancel at any time, but no refunds will be issued for the remaining period.
Print Subscriptions: Cancellations are accepted within 7 days of purchase if no magazines have been dispatched.

Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. Send an email to support@thefoodeaters.com with a description and photos of the defect. We will arrange a replacement or refund as appropriate.